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Focus on your core business, we will take care of the rest.

By accessing the Ortea Care service you entrust yourself to experts, thus ensuring:

  • consistency of performance
  • lifetime optimisation
  • risk minimisation

SERVICE DESCRIPTION

Ortea Care is the service that enables you to keep your machine running smoothly through constant remote data analysis and maintenance planning.

Planning takes place in a preventive manner, in order to guarantee operational continuity for the customer and minimise idle times for any extraordinary maintenance work.

The service, which includes extended warranty, is valid for one year and, unless terminated by either party, is automatically renewed up to a maximum of 4 renewals.

Upon completion of the 5-year coverage, Ortea will produce a report on the state of the machine and recommend any interventions to be scheduled.

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Ortea Care is only available for new products belonging to these categories:

To activate Ortea Care, equipment must be connected to the Ortea XCloud platform.

ORTEA CARE LIGHT

  • Service tickets included, technical intervention on site and spare parts to be paid for
  • Provides: remote equipment control, remote predictive maintenance, alarm management, remote assistance for troubleshooting and maintenance management guidance
  • Includes: extended warranty up to 5 years total (std+4 years warranty)
  • Excludes: outgoing Ortea technical service for maintenance work, repair or replacement of consumable parts (rollers and fans), travel expenses

ORTEA CARE FULL

  • Service tickets, technical intervention on site and wear-and-tear parts (rollers and fans) included
  • Provides: remote equipment control, remote predictive maintenance, alarm management, remote assistance for troubleshooting and maintenance management guidance
  • Includes: Ortea technical service outings during the contract period, replacement or repair of defective parts and parts subject to natural wear and tear. Warranty extension up to a maximum of 5 years in total (std+4 year warranty)
  • Excludes: travel expenses

ORTEA CARE SALES CONDITIONS

ORTEA CARE ACTIVATION FORM

Fill in the form below to request the activation of Ortea Care service (1st year free of charge)

Fields with * are mandatory.